CUSTOMER SUCCESS STRATEGIES
About Customer Success Strategies
While there are many Customer Success services available to companies and customer success leaders who are looking for guidance, Customer Success Strategies is fundamentally different.
Customer Success Strategies was started by Patrick Saeger, a successful Silicon Valley executive, leader, and innovator in customer success and client services. With more than 20 years of experience leading, building, and scaling organizations within high growth companies the diagnostics, strategic guidance, and perspective we can provide is unmatched in scope and depth. This is especially important as the most successful Customer Success initiatives extend beyond the client services, customer support, or customer success "departments", and touch Sales, Renewals, Marketing, Product, and Finance.
Interested in learning more?
- ORG Design for Customer Success
- Customer Success Skills
- Customer Success Role Design
- Change Management
- Customer Success & Culture
- Customer Support Operations
- Implementation and On-boarding Services
- Customer Success Strategy
- Economics, Financials, ROI
- Measuring Impact of Success Initiatives
- Quantifying Customer Success
- Renewals and Up-Selling Practices
- Maximizing Client Retention
- Diagnosing Low Retention
- Customer Segmentation
- Life Time Customer Value
- Risk Mitigation Strategies
- Value Added Services
- Services Pricing
- CRM Design for Customer Success
- Customer Life Cycle Management
Areas of CUSTOMER SUCCESS Expertise
Relationships come first, consulting engagements second. Whether you are starting a Customer Success initiative for the first time, experiencing challenges with your current initiative, or simply want to check your progress against best practices, don't hesitate to contact us for a no-strings-attached conversation and exchange of ideas.
