CUSTOMER SUCCESS STRATEGIES
Customer Success Consultation - No Charge
Our Services
Customer Success Strategy Development
Ongoing Customer Success Operations and Advisory
Measure the scope, capability, and results of your Customer Success initiative according to industry best practices. Assessments can be tailored to your current needs. However, for best results, assessments will touch on many areas of your business in addition to teams and roles with "Customer Success" in the title, e.g. Customers, Sales, Product, Revenue, Customer Value, Renewals, Up-Sell, Services, Support, Online Service, Finance, etc... You will receive a detailed report summarizing areas of strength, recommendations for improvement, and gaps in your current strategy.
Let's discuss your Customer Success strategy, status, challenges, etc... (up to 90 minutes). You will present details and most recent status of your Customer Success program, and we will provide feedback, exchange ideas, and determine how we can help. No strings attached.
Customer Success Strategy Assessment
Have you just been tasked with defining the Customer Success approach for your company? Don't worry, you aren't alone, and we can help you. Every company is different - product complexity, $ value of clients, mission criticality, financial means, biggest challenges, objectives, ... Together we will determine the best approach to achieve YOUR company's Customer Success objectives and outline a detailed blue-print for your Customer Success strategy.
Strategy Development services may also be grouped with the detailed assessment and be included as part of the services deliverable.
Many organizations have the motivation to tackle a customer success initiative yet lack the resources to manage the roll out, to develop the processes roles and measures, to diagnose issues then course correct, etc... All of these are important to ensure long lasting impact of the initiative.
Customer Success Strategies can fill this void by becoming part of your team on a part time basis. With ongoing presence within your team, and the company specific knowledge we will develop as a result, we can help you accomplish even more, ranging from C-Level advisory to process and collateral development and change management.
Customer Success Training
Executives, Managers, and Front Line Employees require certain necessary skills to maximize customer outcomes. We can provide customized training and ongoing coaching for your team to ensure they are equipped to excel, and support your efforts to increase customer success and maximize customer lifetime value.
Depending on the needs of your business, Customer Success Strategies provides project based and/or ongoing services (e.g. become part of your team) to help you increase the success of your customers and grow lifetime value. Whether this is the first time you are being tasked with defining a customer success strategy or you want to get more out of your current initiative, we can help!
Overview
